Legal

NB Fashion GmbH

represented by the managing director Nicole Bailly

Vor der Kinzigbrücke 3
63452 Hanau
Germany / Deutschland

E-Mail: info@ama-move.com
Phone: +49 (0) 179 6117615
Register court: AG Hanau, HRB 96805
Sales tax identification number: DE321931885

Responsible for content according to § 55 Rundfunkstaatsvertrag:
Nicole Bailly, NB Fashion GmbH, Vor der Kinzigbrücke 3, 63452 Hanau, Germany

Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

It’s unfortunate that there is a reason for the return of our products. To reduce the number of returns, it is important for us to know the reasons for your return. The environment will thank us.

RETURN AND REFUND POLICY

PRODUCTS TO BE RETURNED MUST:

Be in the original packaging
BE IN PERFECT CONDITION AND COMPLETE (I.E., WITH ACCESSORIES, INSTRUCTIONS, LABELS, ETC.)
NOT BE SOILED OR WASHED
In case of non-compliance with the above conditions, we reserve the right to refuse your return or forgo the refund.

RETURN PROCEDURE

  1. Log into your customer account, if you have one. GUESTS USE THE FORM ABOVE.

  2. GO TO THE "MY ORDERS" SECTION. CLICK ON "REQUEST RETURN" FOR THE RELEVANT ORDER.

  3. SELECT THE ITEMS YOU WANT TO RETURN AND THE REASON FOR THE RETURN.

  4. Confirmation of your return request ("STATUS: SHIPPING PENDING") WILL BE SENT TO YOU BY EMAIL WITHIN 48 HOURS.

  5. PLEASE SEND THE ITEMS THAT DO NOT MEET YOUR EXPECTATIONS (ORIGINALLY PACKAGED AND WITH LABEL) TO THE FOLLOWING ADDRESS:

Mühle Verpackungs- und Dienstleistungs GmbH
z. Attn: NB Fashion GmbH
Im Birkengrund 5-7
63179 Obertshausen

Please note that shipping costs (see General Terms and Conditions) will be charged to you. WE RECOMMEND SENDING THE RETURN AS A PACKAGE (AND THEREFORE WITH A TRACKING NUMBER) TO AVOID ANY DELIVERY ISSUES.

METHOD AND TIMING OF REFUND
The refund will be processed using the payment method specified in the order confirmation within 14 days of receiving your return.
Processing times for such requests may be delayed in the event of natural disasters or health emergencies not related to our industry.

Shipping costs:

Germany: 4.90 Euro / Orders over 150 Euro are free
Other available countries: 8.90 Euro

Trade name: Ama & Move

Phone number: +491796117615

Email: info@ama-move.com

Postal address: Vor der Kinzigbrücke 3, 63452 Hanau, Germany

VAT identification number: DE321931885

Business registration number: AG Hanau, HRB 96805

1. Scope of Application

1.1 These General Terms and Conditions apply exclusively to the business relationship between the customer and NB Fashion GmbH (Ama & Move).

1.2 The General Terms and Conditions in effect at the time of the conclusion of the contract are part of the contract.

1.3 We only sell our goods to end consumers and only in typical household quantities.

2. Copyright and Industrial Property Rights

2.1 The content of this website is legally protected. It is prohibited to reproduce, distribute, or use copyrighted, trademarked, competitive, or otherwise legally protected material, particularly texts, images, graphics, software, videos, music, trademarks, logos, and other company symbols without prior written permission.

2.2 If Ama & Move provides content for download, no usage rights are granted beyond the specific purpose of the download.

3. Contractual Partner and Contract Texts

3.1 The contractual partner is:
NB Fashion GmbH
Vor der Kinzigbrücke 3
D-63452 Hanau
Germany
Register Court: Hanau, HRB 96805
VAT Identification Number: DE321931885
Represented by Managing Director Nicole Bailly

3.2 Storing the Contract Text: We store the contract text and send you the order details and our General Terms and Conditions by email. You can also view the General Terms and Conditions at any time here. For security reasons, your order details are no longer accessible via the internet.

4. Conclusion of Contract/Delivery Conditions

4.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

4.2 By clicking the "Buy Now" button, you place a binding order for the goods in the shopping cart, thus making an offer to NB Fashion GmbH.

4.3 The confirmation of receipt of the order takes place immediately after the order is submitted.

4.4 We can accept your order by sending an order confirmation via email.

4.5 The risk of damage passes to the customer upon handover of the goods to the customer or upon the customer's default in acceptance.

5. Right of Withdrawal and Return of Goods

5.1 Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day you or a third party designated by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must send us an email to:

NB Fashion GmbH
Vor der Kinzigbrücke 3
63452 Hanau
or
info@ama-move.com

with a clear statement (e.g., a letter sent by mail or email) regarding your decision to withdraw from this contract. If you make use of this option, we will promptly (e.g., by email) send you confirmation of receipt of your withdrawal. To meet the withdrawal deadline, it is sufficient to send your notification before the withdrawal period expires.

5.2 Consequences of Withdrawal:

a) If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a different delivery method than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we received your notice of withdrawal. We will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for the refund.

b) We may withhold the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

c) You must return the goods to us immediately and in any case no later than fourteen days from the day you notify us of your withdrawal. The deadline is met if you send the goods before the expiry of the thirty-day period.

5.3 Return of Goods:

In accordance with the Directive of the European Parliament and the Council on Consumer Rights, the customer has a right of withdrawal, which can be exercised without providing any reasons within a period of fourteen (14) calendar days from receipt of the goods. In addition to this fourteen (14)-day withdrawal period, the customer has a maximum of fourteen (14) days to return the items in perfect condition, complete (including accessories, labels, etc.), unsoiled, unworn, and in the original packaging with the return receipt.

Please return your items to the following address:

Mühle Verpackungs- und Dienstleistungs GmbH
Attn: NB Fashion GmbH
Am Birkengrund 5-7
63179 Obertshausen
The customer bears the cost of returning the goods. The refund of the calculated price of the returned items will be made through the payment method chosen by the customer at the time of order, excluding the return shipping costs, within fourteen (14) days of receipt of the return request, or when the goods arrive at our logistics center, after the return or its proof of delivery has been received.

6. Payment

6.1 The prices are quoted in euros and include the statutory value-added tax. The customer has the option to pay via PayPal, instant bank transfer, or credit card.

6.2 Payment by credit card is only allowed if the customer is also the cardholder. When choosing this payment method, NB Fashion GmbH is entitled to charge the credit card at the time the goods are ordered.

6.3 Please note that Klarna invoices are only available to consumers, and payments must be made to Klarna. When purchasing on account with Klarna, you will always receive the goods first and always have a 14-day payment period. The full terms and conditions for purchasing on account can be found here.

7. Warranty

7.1 Variations in structure and color are reserved, as these are inherent to the nature of the materials used and are customary in the trade.

7.2 When asserting warranty rights, the defect of the item must be specified, and, in contrast to the return right (see § 5), it must be stated whether a replacement delivery is requested. The right of return according to § 5 of these contractual terms also applies in the case of a warranty claim.

8. Assignment

Claims against NB Fashion GmbH are not assignable.

9. Customer Service

The customer service of NB Fashion GmbH can be reached as follows:

Monday – Friday from 09:00 to 16:00
Email: info@ama-move.com

Address:
NB Fashion GmbH
Vor der Kinzigbrücke 3
63452 Hanau, Germany

10. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

11. Retention of Title

11.1 The delivered goods remain the property of NB Fashion GmbH until the claim against the customer arising from this purchase contract is fully settled.

11.2 The customer is obliged to treat the goods with care during the retention of title period.

11.3 The customer must notify NB Fashion GmbH immediately of any change of possession of the goods or a change of address.

Alternative Dispute Resolution in Accordance with Article 14(1) ODR Regulation and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which can be found at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: October 9, 2024

This Privacy Policy describes how Ama and Move (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ama-move.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Geolocation data such as locations determined by an IP address or other technical measures
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@ama-move.com or contact us at Vor der Kinzigbrücke 3, Hanau, 63452, DE.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.